Privacy Policy

Last updated: January 2026

Roost Accommodation ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or make a booking with us.

1. Who We Are

Roost Accommodation is operated by JDF Tours Limited, a company registered in England and Wales.
Company Number: 14500870
Website: www.roostaccommodation.com

2. What Data We Collect

We may collect and process the following types of personal data:

  • Name

  • Email address

  • Phone number

  • Home address (for billing or verification)

  • Booking details (property, dates, guest count)

  • Payment information (processed securely by Stripe)

  • IP address and browser information (via cookies and analytics)

3. How We Collect Your Data

We collect personal data when you:

  • Make a booking through our website (via Guesty’s booking engine)

  • Submit an enquiry or contact form

  • Interact with our website or marketing content

  • Consent to cookies or tracking tools

4. Why We Collect Your Data

We collect and use your data to:

  • Process and manage bookings

  • Communicate with you about your stay

  • Send booking confirmations and updates

  • Improve our website and guest experience

  • Comply with legal and accounting obligations

In future, we may also use your data (with consent) to send marketing emails and offers. You will always have the option to opt in or out.

5. How We Share Your Data

We only share your personal data when necessary to provide our services, including:

  • Guesty – for booking and guest communication

  • Stripe – for secure payment processing

  • Google Analytics and Facebook – for website insights and advertising

  • YouTube and Google Maps – when embedded on our site

We do not sell or rent your data to third parties.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and collect anonymous usage data through trusted tools such as:

  • Google Analytics

  • Facebook Pixel

  • YouTube embeds

  • Google Maps

When you first visit our site, a cookie banner will allow you to accept or manage your preferences. You can update or withdraw consent at any time through your browser settings.

7. How We Protect Your Data

We take appropriate technical and organisational measures to protect your data. Your personal information is stored securely within GDPR-compliant systems such as Stripe and Guesty.

Access to your data is limited to authorised personnel who are trained in data protection.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at:
📧 bookings@roostaccommodation.com
📞 0118 380 1620

9. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil our services and meet legal requirements — typically up to 7 years for booking and accounting records.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The latest version will always be available on our website.